Having Problems or Need Help?

Check out the Frequently Asked Questions below.

Still need help? Send us an email with our question form below.

What’s Zamzee?

Zamzee is an activity meter and online experience that makes physical activity fun. The Zamzee meter records physical activity and translates movement into Pointz. On Zamzee.com, kids use these Pointz to take Challenges, compete with friends, get creative making Avatars, and even earn real-life rewards like Xbox consoles. Zamzee makes getting regular exercise a game, and kids love it!

What's a Zamzee meter?

The Zamzee meter is built with three-axis accelerometer technology to record both the time and intensity of physical activity. But the Zamzee meter does NOT track anything other than movement - Zamzee does not record location or any personal details.

What are the 10 most important features of Zamzee?

We do a quick overview of the most important features of Zamzee on the Zamzee blog.

Does using Zamzee cost money?

To use Zamzee you'll need to purchase a Zamzee meter, which costs $29.95. It's completely free to set up and use a Zamzee.com account and start earning Pointz, taking Challenges, earning badges and leveling up. All kids need to do is get moving!

Parents can put Goalz in their kid's Zamzee accounts in $5, $10 and $20 amounts. Kids love moving to achieve Goalz because Goalz unlock Zamz, the virtual currency kids can use to get rewards. Parents can purchase Goalz strategically as a tool to motivate kids to stay active. Goalz are an optional part of the Zamzee experience.

How do I register an individual account with Zamzee?

To set up an individual account, click "Join" on the Zamzee homepage. Kids under 13 need parental approval to use the entire site. To use Zamzee.com you'll also need to purchase a meter, so make sure you also visit "Get a meter" on the Zamzee homepage.

I got my Zamzee meter in the mail. How do I get it set up?

To set up your Zamzee meter:

  1. Get started at zamzee.com/start to download the Zamzee Upload Center.
  2. Connect each meter and pick usernames. Kids under age 13 need parent help to get access.
  3. Create your account to manage all the meters in your family, and start moving!

Something not working? If you have trouble, just email us at zed@zamzee.com.

What is the return policy?

Changed your mind? Return your Zamzee (in its unopened packaging) within 30 days and we'll give you a full refund. Broken Zamzee? Email Zed and let us know what happened! Our customer support team will help you determine if a replacement is needed. In most cases we are able to provide replacements for free.

Is Zamzee waterproof?

Zamzee is not waterproof, but it is water resistant. You can't wear it when you swim in a pool. You can wear it when you sing in the rain. A little sweat? Not a problem. Your Zamzee will keep tracking your Pointz.

I forgot my username. How do I retrieve it?

Send us an email with your name and we can look up your username for you. Contact us below.

I forgot my password. How do I retrieve it?

Click here to reset your password.

I live outside the U.S. Can I still get a Zamzee?

At this time we're unable to fulfill Zamzee orders outside the United States. We'll let you know when this changes.

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